Return Policy

At Traya Health, we are dedicated to providing top-quality medical products for hair care. We strive to ensure every order meets the highest standards of safety, hygiene, and customer satisfaction. Please review our refund policy below:

1. Non-Returnable Products

Due to the nature of our products and international shipping process, all products shipped from India are non-returnable. This policy ensures the integrity, safety, and hygiene of our medical-grade items.

2. Exceptions for Damaged or Defective Products

In rare cases where a product arrives damaged, defective, expired or if there is a valid medical reason for a return, we may consider exceptions. These exceptions are subject to the following conditions:

• Notify us within 48 hours of receiving the product.
• Provide valid proof, such as clear photographs of the damaged product or relevant medical documentation.
• We may offer a refund or replacement, as per the customer’s request, once the claim is reviewed and approved.
• Traya Health reserves the right to review and approve or deny such requests on a case-by-case basis.
  
  

3. Shipping and Delivery Issues

If you experience any issues with the shipping process, such as delays or lost shipments, please contact our customer support team. We will investigate the matter and provide an earliest resolution.

4. Refund Process

If your request for a refund or replacement is approved, the following will apply:

• Refunds will be processed back to the original payment method or issued as store credit, depending on the nature of the request.
• Refunds for damaged or defective items will be issued within 7 business days from the date of approval.
• In cases of approved exceptions, customers may be required to return the item in its original, unopened, and sealed condition.
  
  

5. Fraud Prevention

Traya Health reserves the right to decline refund or replacement requests in cases of fraudulent or abusive behavior, including but not limited to false claims or misuse of the return process

6. Miscellaneous

In rare cases, there could be failures at the payment partner network’s end because of which a refund reference ID might not be generated. In such a scenario, please reach out to us over email. We will investigate and if valid, we will send a separate link (within 24 hours) through which refund can be claimed.

7. Contact Information

For inquiries or to report issues with your order, you can reach us via:

• Email: customersupport@traya.health 
• Phone: 971529314494 | Operational Hours - 10:00 AM - 07:30 PM (UAE Timing)

When contacting us, please include:

• Your order number
• Clear details about your issue
• Supporting documents, such as photos or medical proof

We appreciate your understanding and cooperation as we work to maintain the highest standards of quality, compliance, and customer service. By placing an order with Traya Health, you acknowledge and accept the terms of this refund policy.

Thank you for choosing Traya Health for your hair care needs.